Privacy Policy
Here at Bikerbuyz, we take your privacy seriously.
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
This Policy applies as between you, the User of this Website and Bikerbuyz the owner and provider of this Website. This Policy applies to our use of any and all Data collected by us concerning your use of the Website.
We may change this Policy from time to time, so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you agree to be bound by this Policy.
If you have any questions regarding this Policy and our privacy practices, you can contact us by email to sales@bikerbuyz.co.uk, or by writing to Bikerbuyz 14 Rockingham Place Herne Bay Kent CT6 7UH.
What information are we collecting from you?
The personal information we might collect includes:
Individual: your name,
Contact: email address, phone number, address
Demographic: postcode,
Financial: credit/debit card numbers may be collected by our third party payment provider
Technological (automatically collected): IP address, web browser and version, operating system, URLs including referring site, your activity on this website, the site you exit to.
By giving us this information. you consent to this information being collected, used, disclosed and stored by us, as described in this Privacy Policy.
How is this information being collected from you?
When you send us an email, web enquiry, post on our social media pages, make a purchase, or communicate with us in any way, you are voluntarily giving us information that we collect.
How is your information being used?
Bikerbuyz uses your information to provide you with the best possible service and experience when using our Website, as well as analytics. This information includes:
Name & Contact details
Why?
To deliver purchases to you.
To send you service messages (e.g. order updates) via email or phone.
For fraud prevention and detection.
Payment information
Why?
To process an order you have submitted, take payment, and give refunds.
For fraud prevention and detection.
Information about your phone or laptop
Why?
To protect our website (prevent and detect fraud and meet legal obligations regarding data protection).
To optimise the user experience for specific devices.
Who has access to this information?
We will never sell your data or share your information with third parties unless we are required to do so by law, for example, by court order or for prevention of fraud or other crime. We promise to keep your details safe and secure.
Controlling use of your information
Accessing your own information
You have the right to ask for a copy of any of your personal Data held by Bikerbuyz as well as a right to request corrections, blocking of and deletion of the Data. You also have the right to revoke any given permissions at all times. We store the contract's content and will send you the details of your order as well as our general terms via e-mail. You can find the terms here at all times.
Keeping your information
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We’ll hold on to your information for as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with us) for as long as is necessary to provide support-related reporting and trend analysis only.
We may also keep hold of some of your information as required, if reasonably necessary, or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, or it is no longer needed to provide the services to you. This information will be restricted to name, address and contact details.
Third party websites and services
We may pass your information to our third party service providers, to complete tasks and provide services to you on our behalf. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service, and we have a contract in place that requires them to keep your information secure and not to use it for their direct marketing purposes.
When you are using our secure purchases pages, your payment is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.
We do not use any third party mail marketing services nor conduct any form of mail marketing and as such you should not receive unsolicited e-mails from Bikerbuyz.
Marketing
Currently Bikerbuyz does not use any form of database type marketing. Bikerbuyz relies on search engines, social media posts and recommendations from previous customers.
Links to other websites
This Website may, from time to time, provide links to other websites. Bikerbuyz has no control over such websites and cannot be responsible for the privacy policies and practices of other sites. This Policy does not extend to your use of such websites even if you access those using links from our website. Users are advised to read the privacy policy or statement of other websites prior to using them.
Security
Data security is of great importance to Bikerbuyz and to protect your Data we have put in place suitable physical and electronic procedures to safeguard and secure Data collected via this Website, when placing orders or making enquiries.
Your rights
You have a lot of rights relating to your personal information:
The right to be informed about how your personal information is being used (like this notice!)
The right to access the personal information we hold about you
The right to request the correction of inaccurate personal information we hold about you
The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
The right to request that we transfer or port elements of your data either to you or another service provider
The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office
If you want to exercise your rights, have a complaint, or just have questions, please contact us.
Changes to this Policy
Bikerbuyz reserves the right to change this Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website, and you are deemed to have accepted the terms of the Policy on your first use of the Website following the alterations.
How to contact us
We always want to hear from our customers, and want to do whatever we can to appease you. If you:
Have any questions or feedback about this policy
Would like us to stop using your information
Want to exercise any of your rights as set out above, or have a complaint
Please don’t hesitate to contact us and will be happy to answer any questions you may have.
You can contact us by sending an email to sales@bikerbuyz.co.uk or else through the enquiry form via our website. If you’d like to, you can write to us at: 14 Rockingham Place Herne Bay Kent CT6 7UH
